02839nam a22003857a 450000500170000000800410001702000300005802000150008804000300010308200210013324500840015425000190023826000290025726400610028630000290034733600260037633700280040233800270043050400520045752015190050965000160202865000300204465000390207465000360211365000160214965000120216565000120217770000170218970000230220670000280222970000120225770000120226970000120228177601600229320221206101209.0221206s1998    enk      b    001 0 eng    a9781119130925 (paperback)  a0029113806  aDLCbengcDLCerdadCL.UB00a638.562223bGAM00aManaging quality :bThe strategic and comparative edge  /cBy David A. Garvin .  aSixth edition.  aUSA;bMacmillan;cc1988. 1aChichester, West Sussex, United Kingdom :bWiley,c2016.  axxii, 319 pages ;c25 cm  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references  and index.  a"An essential quality management resource for students and practitioners alike--now in its sixth edition  This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner.  A popular resource for students, academics, and business practitioners alike  Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems  Includes insights on quality, operations management, and strategic process improvement  Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market   The word 'quality' has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure - and sustain - high quality standards"--cProvided by publisher. 0aEngineering 0aTotal quality management. 7aBUSINESS & ECONOMICS / Management. 7aBUSINESS & ECONOMICS / General. 0xManagement. 72bisacsh 72bisacsh1 aDale, B. G.,1 aBamford, David R.,1 aWiele, Anthony van der,1 eeditor.1 eeditor.1 eeditor.08iOnline version:tManaging qualitybSixth edition.dChichester, West Sussex, United Kingdom : John Wiley & Sons, Inc., 2016z9781119130918w(DLC) 2016021901