Nalgonda, Rajendra. Services marketing : concepts & practices / by Ramneek Kapoor, Justin Paul and Biplab Halder. - 3rd ed. - New Delhi : Tata McGraw-Hill, c2010. - xix, 469 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 9780070682122 Subjects--Topical Terms: Service industriesCustomer services.Marketing. Dewey Class. No.: 658.8 / NAS